FAQ's

How long will it take to receive my order?

Once your order has been placed and payment has been received, your order will be shipped within 3-5 business days (this excludes custom orders). Our custom orders have up to a 4 week turnaround. If you require a faster turnaround please contact us at hello@mikookidz.com.au or on the Contact Us page here and we will be more then happy to help you. 

Everyone of our products are handmade so please be patient when waiting for your order. Each piece is created with a lot of love and care and we don't want to rush your order but are more than happy to work with you if it is urgent. 

Payment & Shipping

Payment can be made via paypal, visa/mastercard or afterpay. We do accept cash on delivery or pick up, if this is something you are requiring though please contact us at hello@mikookidz.com.au before placing your order. 

Our postage costs are a Flat Rate Australia wide of $9.95 for standard postage. We do not accept responsibility for delays caused by shipping times and we cannot guarantee shipping times. However, if you require your items urgently please ensure you select our option of Express Post -  this is charged at a Flat Rate of $12.95 Australia wide. 

If you are completing a wholesale or large order please contact us as we will organise shipping at the best possible rate directly for you. 

Custom Orders

We love to create Custom Orders for you. If there is something that is not seen on our website that you have in mind and would like us to create, please email us at hello@mikookidz.com.au. Please note that custom orders do take up to 4 weeks to be shipped. 

Returns & Refunds/Terms and Conditions

Please ensure you choose your items carefully as we do not offer refunds for change of mind. Please choose your products carefully as all sales are final and as our products are custom made we are unable to offer refunds. If you happen to receive a product that is damaged or faulty please contact us within 7 days of receiving it and we will be happy to offer a store credit or exchange of your product. Please contact us via email at hello@mikookidz.com.au for a photo of your damaged item. 

Safety

Mikoo Kidz puts the safety of your children first - all of our products are made to comply with Australian Toy Standards however if they are used incorrectly or an item breaks they may become a choking hazard and we recommend that you always use adult supervision. Please check all of our products regularly and discard at any sign of wear. 

Mikoo Kidz takes no responsibility for accidents or injuries if our products are used in any other way than they are intended for. 

All of our products come with a care and safety instruction card. 

Our wooden items are made using the highest quality pine, tasmanian oak, jelutong and beechwood - all natural and non toxic, safe for your little ones. Each wooden item is finished in a natural beeswax polish locally sourced from our beeswax supplier. 

Our crayons are made from natural locally sourced beeswax and non toxic colour pigments. We do not recommend that your children place them in their mouths as they may become a choking hazard. All of our products used in our crayons are of natural materials.